Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase. Personalized items are final sale and non-refundable.
Each of our alligator leather belts are a handcrafted piece of timeless luxury, tailored to your selected size upon order. To preserve the integrity and exclusivity of this made-to-order process, all belt sales are final and non-refundable.
Returns
To start a return, please contact us at service@gatorgoods.com. Returns must be requested within 14 days of receiving your order.
If your return is approved, we will provide a USPS Ground Advantage or UPS Ground return shipping label at no additional cost to you. Our returns are completely free. You will not need to pay for shipping when you drop your package off with USPS or UPS.
To return your item:
- Keep the original shipping box your order arrived in.
- Place the item securely inside the box.
- Tape the box closed.
- Print the return shipping label we provide and securely tape it to the outside of the box, covering or removing the original shipping label.
- Drop the package off at the appropriate USPS or UPS location.
Please allow 1–2 business days for us to process your return after it has been received.
Items sent back to us without first requesting a return will not be accepted.
If the item is returned damaged or in a condition that does not meet our return requirements and cannot be refunded, we will contact you to let you know. In this situation, you may choose to purchase a shipping label so that the item can be shipped back to you.
You can always contact us with any questions at service@gatorgoods.com.
Damages and Issues
Please inspect your order as soon as you receive it. If your item arrives defective, damaged, or you receive the wrong item, contact us at service@gatorgoods.com as soon as possible so we can evaluate the issue and make it right.
We may request photos of the item and damage to help us determine the appropriate resolution. In some cases, we may also request that the item be shipped back to us for inspection. If we request that you return the item, we will provide a shipping label at no cost to you.
If your item arrives damaged and you would like a replacement, we may require you to send the damaged item back to us before we send a replacement.
Refunds or replacements are only issues for items with manufacturer defects or damage that occurred prior to delivery.
Manufacturer defects may include issues such as faulty stitching, hardware malfunction, or structural flaws present at the time of delivery.
Damage caused by regular wear and tear, rough use, accidents, improper care, or misuse are not covered under our refund or replacement policy.
Exchanges
We do not offer traditional or direct exchanges.
If you receive an item and decide that you would prefer a different product, size, style, or color, you must first return the original item according to our return policy. You can place a new order for the item you would like instead at any time.
Returns are free, and we will provide a USPS Ground Advantage or UPS Ground shipping label for approved returns.
Each of our alligator leather belts are tailored to your selected size upon order. To preserve the integrity and exclusivity of this made-to-order process, all belt sales are final and cannot be returned.
Refunds
Once your return has been received and processed, your refund will be issued to your original payment method within 10 business days if the item meets our return requirements.
Please remember that it can take additional time for your bank or credit card company to process and post the refund to your account.
If the returned item is damaged by the customer or does not meet our return requirements and therefore cannot be refunded, we will contact you to let you know. You may choose to purchase a shipping label to have the item returned to you.
If more than 15 business days have passed since your return was processed and your refund has not appeared, please contact us at service@gatorgoods.com.